A national furniture retailer in Australia, has faced growing customer anger after its Queensland stores were closed, leaving many without their purchases. Customers, including Janet from the Sunshine Coast, have expressed frustration after paying for goods, such as a $3,200 dining table, which were never delivered. Despite repeated promises of delivery, Janet's table was never provided, and the store closed before she could receive it.
Photo: Dreamstime.
Daniele Maisano, the owner of Home Sweet Home Furniture, was recorded discussing the liquidation of Queensland stores and the potential for "a profit exercise" by moving stock to other locations. This has raised serious questions regarding the fate of customer orders and financial transparency. Maisano was heard suggesting that closing the stores would 'write off the landlord debt' and potentially relieve some financial pressure.
Maisano, however, denied any financial misconduct during an interview, emphasising that the decision to close stores was driven by severe economic challenges, including a decline in consumer spending and a warehouse theft. He stated, 'We are actively working with NSW Fair Trading and Fair Work Australia to ensure outstanding employee entitlements are honoured through structured payment plans.'
In a statement, Maisano also committed to refunding customers for unfulfilled orders and claimed that the situation had been devastating on both a personal and business level. Despite these claims, customers remain dissatisfied, with many expressing concerns about the company's financial practices and commitment to fulfilling its obligations.
Home Sweet Home's Queensland closures and financial struggles highlight the ongoing difficulties facing retail businesses in Australia, with increasing pressure from rising costs and decreased consumer confidence.
Source: www.9now.nine.com.au