Retailers across the household and electrical appliance sector are expressing doubt over the EU's new "Right to Repair" legislation, fearing that manufacturers will shift its burdens onto specialist dealers.
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According to the 2025 Repairly Service Check, 64% of surveyed Euronics retailers believe manufacturers are not committed to supporting the new regulation. Only 24% expect the industry to lower spare part prices, while just 22% foresee improvements in product repairability.
While demand for repairs has increased significantly over the past two years, around 60% of retailers cite poor repairability and expensive spare parts as key barriers. This leads to customer frustration and frequent rejection of repair offers.
Repairability is already influencing consumer purchasing decisions, with 66% of retailers stating it plays a role at the point of sale. Still, technical obstacles remain: 62% report that many devices are fundamentally non-repairable due to manufacturer design, while 40% cannot repair certain electronic parts without ordering costly components.
A shortage of skilled workers also complicates in-house repair efforts, despite strong consumer interest.
The findings, based on responses from 84 Euronics retailers with repair services, highlight a growing gap between legislation, industry practices, and retailer capabilities.
Source: www.moebelmarkt.de
