Furniture-related complaints remain common in Malta (Europe), often involving delayed deliveries, poor workmanship, and disputes over non-refundable deposits. A recent case reported to the Office for Consumer Affairs highlighted these issues.
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A customer placed an order for a bedroom set with a local furniture supplier, paying a deposit and agreeing on a specific wood type and a four-month delivery window. Weeks later, the trader informed the customer that the agreed wood would no longer be used. When the customer requested a refund, the trader refused, citing a "non-refundable" deposit policy.
Consumer protection law states that if a seller fails to meet contractual obligations, the buyer is entitled to a full refund, regardless of any "non-refundable" clause. Such terms are deemed unfair and unenforceable.
Consumers are advised to ensure agreements are in writing, with clear details on product specifications, pricing, delivery timelines, and services included. Including a penalty clause for late delivery is also recommended.
If disputes arise, consumers should first contact the seller in writing. If unresolved, they may seek help from the Office for Consumer Affairs. Supporting documentation such as contracts, proof of payment, and correspondence will aid in resolving the case.
Source: www.timesofmalta.com
